Ready to Help:
Your exams are being actively supported by teams from Academic Services, Student Affairs, and ITS. We will do our best to get you the help you need as quickly as possible.
How to contact us:
Blog: NYU Law IT Blog
Phone: +1 212 992 8183
Note: Due to potential call volume, we recommend phone as last resort. We can handle your inquiry faster via other contact methods.
Support prior to exams
- Laptop configuration
Every student is required to type his or her exams on a laptop or desktop computer; handwriting will not be permitted on exams. In-class exams require the use of a laptop. Take-home exams can be completed with a laptop or desktop computer. Students may not use a tablet or e-reader for their exams.
More about computer requirements.
- Getting your ExamID
Prior to the exam period, obtain your 4-digit examination number from ExamReporter. Using an incorrect exam number will result in a delay of your grade. For early final exams (1st 7-week courses), students will use the final exam ID. For mid-term exams, students will use the mid-term exam ID, and for final exams, if any, use the final exam ID.
- Postponement Requests
If you have any difficulties or experience other extenuating circumstances, please submit an exam postponement request. Details of how to do so are on the Postponement Request page.
- Exam Schedules
Be sure to carefully check the exam schedules prior to the examining period. Current exams schedules are posted on the Exams landing page.
Support during exams
- Medical issues
If the issue you would like to relay to your professor concerns a medical issue, you will be asked to submit documentation to support the issue. You may opt to keep the documentation confidential within the Office of Academic Services and/or the Office of Student Affairs, or you may opt to have the documentation forwarded to the professor along with your note. If you decline to submit documentation, you may opt to withdraw your note or you can request that the note still be sent with an indication that you declined to submit documentation.
- Exam issues
If you are having issues retrieving or loading your exam, or if there is a problem with the exam questions, please use our exam issues form to get in contact with us.
- Computer issues
If you are having an issue with your computer, please use our exam issues form to report it and troubleshoot with ITS.
- Where can I find my Student Exam ID number for this semester?
Your Student Exam ID changes every semester and the current one can be found in ExamReporter.
- How can I make sure that my exam has uploaded?
You can view all exam uploads by going ExamReporter.
- Where can I find information about take-home exams?
Please see the Take Home Exams information page.
- Where can I get more information about Exam4?
Please see the Exam4 FAQ page.
- I used the wrong exam number in the footer/header of my THES exam?
When you log into THES your exam number is captured and recorded on your automatically generated exam coversheet. We will let the faculty members know they should ignore the exam ID notes in the document footer/header and use of the one on your coversheet.
- What is the window for downloading THES exams?
a. In-Class Converted to Take-Home Upper-Level Exam One-Hour Window: Upper-level take-Home exams have a one-hour window of flexibility to download and start the exam. For example, a four-hour exam may be scheduled from 2:00 p.m. – 7:00 p.m. The exam must be taken for four consecutive hours. The exam answer is due four hours after the exam questions are downloaded or by 7:00 p.m., whichever is earlier.
b. 1L Fixed-Scheduled take-home exams have a Window of Download Flexibility
i. 6 Hour or more 1L Take-home Exams Eleven-Hour Window: 1L exams are not longer than eight hours. 1L take-home exams scheduled for six or more hours (i.e. Levinson -Constitutional Law) have an 11-hour window for completion; students must complete the exam using consecutive hours. E.g., a six-hour exam may be scheduled from 6:00 a.m. – 5:00 p.m. The exam answer is due six hours after the exam questions are downloaded or by 5:00 p.m., whichever is earlier.
ii. In-Class Converted to Take-Home 1L Exam One-Hour Window: 1L exams converted from in-class to scheduled take-home exams have a one -hour window of flexibility to download and start the exam. For example, a four-hour exam may be scheduled from 2:00 p.m. – 7:00 p.m. The exam must be taken for four consecutive hours. The exam answer is due four hours after the exam questions are downloaded or by 7:00 p.m., whichever is earlier.
- Is there a grace period for uploading exam answers?
Yes, there is a 10 minute grace period to upload BOTH Exam4 Pilot Program answers and THES answers. Remember the grace period is NOT extra time to work on your exam it is for uploading your exam.
- What if I discover a typographical error on my exam questions?
If you discover a typographical error on your exam questions, you should make an assumption, state the assumption in the answer and continue working.
- For my Exam4 Pilot Program exam, I set the timer in Exam4 incorrectly. Will my exam be marked late?
The time in Exam4 is for your convenience. The opening of your exam questions and the upload of your exam answers will determine if your exam is on time.
- I forgot to type ‘End of Exam” at the end of my exam answer. What should I do?
This is a best practices formatting suggestion from ITS and not required. While we encourage you to remember to write “End of Exam” on any future exams, your submitted exam answer will not be penalized.